![]() We can ship to APO/FPO/DPO and PO Boxes and locations within the United States and U.S. We currently only ship within the United States, U.S. Shipping is calculated based on the delivery address and your requested delivery method (i.e., USPS Priority Mail and Next-Day Air Saver.). Orders placed from November 1 st through December 31 st may be returned until January 31 st. Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by .ĭuring the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at about resolving your issue.įor all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at branded products, please contact our Customer Service team for replacement pieces at or 86.įor all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces. Our Customer Service team will send a replacement order in lieu of a refund if requested by the customer. Please provide documentation (pictures) to our Customer Service team at so that we can process a freight claim on your behalf. ![]() Products that have been unopened or unused may be returned within 30 days of receipt for a full refund or replaced if there is damage to the exterior of the item caused by shipping damage. ![]() A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. Once we have received your return, we’ll issue a refund (within 3 business days) towards the original payment method used on the order for the item that has been returned.
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